1. Merchant of Record

All payments for CMSCure subscriptions are processed by Paddle.com, which acts as our Merchant of Record. This means that when you purchase a CMSCure subscription, your transaction is with Paddle, and Paddle's refund policy applies to all purchases.

2. Refund Policy

Because Paddle is the Merchant of Record for all CMSCure transactions, refunds are handled entirely by Paddle in accordance with the Paddle Buyer Terms and Paddle Refund Policy .

Paddle may issue refunds at its discretion for requests made within 14 days of a transaction. In regions where statutory withdrawal rights apply (such as the EU/EEA and UK), those rights are honoured automatically.

3. How to Request a Refund

To request a refund, please contact Paddle directly using one of the following methods:

• Use the "View receipt" or "Manage subscription" link in your transaction confirmation email from Paddle.
• Visit paddle.net and select the "Request refund" option.

You can also reach our support team at support@cmscure.com and we will assist you in connecting with Paddle's refund process.

4. Subscriptions & Cancellations

CMSCure subscriptions renew automatically. You can cancel your subscription at any time through your Paddle account, and the cancellation will take effect at the end of your current billing period. No further charges will be made after cancellation.

If you are on a free plan, no charges are incurred. Upgrading to a paid plan starts billing immediately through Paddle.

5. Chargebacks

We encourage you to contact Paddle directly before initiating a dispute or chargeback with your bank. Contacting Paddle first often results in a faster resolution.

6. Contact

For any billing inquiries, contact Paddle at paddle.net. For product-related questions, reach us at support@cmscure.com.

7. Changes to This Policy

We may update this policy from time to time. We will update the Effective Date above when changes are made. Paddle's own refund policy governs all transactions and takes precedence.